Terms & Conditions

2. Description of Services

MR2K SOLUTIONS LLP provides enterprise software development, AI automation, and customer communication solutions. Our Services include, but are not limited to:

• AI-powered chatbots and automation systems
• Omnichannel customer communication platforms
• Custom software development and integration
• Consulting and implementation services
• Technical support and maintenance

Services are provided on an "as-is" basis. We reserve the right to modify, suspend, or discontinue any part of the Services at our sole discretion.

3. User Obligations

By using our Services, you agree to:

• Provide accurate, complete, and current information
• Maintain the confidentiality of your account credentials
• Not use our Services for illegal, unethical, or prohibited purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with or disrupt the integrity of our Services
• Comply with all applicable laws and regulations
• Not transmit malware, viruses, or malicious code
• Respect intellectual property rights of the Company and third parties

4. Intellectual Property Rights

All content, code, designs, graphics, logos, and materials provided by the Company are the exclusive property of MR2K SOLUTIONS LLP and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for your business purposes only.

You agree not to:

• Reproduce, distribute, or transmit any content without permission
• Reverse engineer, decompile, or disassemble our software
• Create derivative works based on our Services
• Remove or alter any proprietary notices or labels

5. Limitation of Liability

DISCLAIMER OF WARRANTIES

The Services are provided "AS-IS" and "AS-AVAILABLE" without any warranties of any kind, express or implied. To the fullest extent permitted by law, the Company disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

LIMITATION OF LIABILITY

In no event shall the Company, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services, even if advised of the possibility of such damages.

The Company's total liability to you for any claims arising from these Terms or the Services shall not exceed the total amount you have paid to the Company in the 12 months preceding the claim.

6. Security & Data Protection

The Company implements industry-standard security measures to protect your data, including:

• End-to-end encryption for data in transit
• Secure data storage with encryption at rest
• Regular security audits and penetration testing
• Compliance with GDPR, HIPAA, and SOC 2 standards
• 24/7 security monitoring and threat detection

You are responsible for maintaining the confidentiality of your passwords and account information. The Company is not responsible for any unauthorized access to your account due to your failure to protect your credentials.

7. Payment Terms

Unless otherwise agreed in writing:

• Invoices are due within 30 days of issuance
• Late payments may incur interest at 1.5% per month or the maximum rate permitted by law
• You authorize the Company to charge agreed payment methods automatically
• Subscription services renew automatically unless canceled in writing
• Prices are subject to change with 30 days' notice

All fees exclude applicable taxes. You are responsible for any taxes, duties, or government charges related to your use of the Services.

8. Termination

Either party may terminate this agreement at any time by providing written notice to the other party. Upon termination:

• Your access to the Services will be immediately revoked
• All data associated with your account will be deleted within 30 days, except as required by law
• You remain responsible for any outstanding fees
• Provisions that by their nature should survive termination will continue

9. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which MR2K SOLUTIONS LLP is incorporated, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Services shall be resolved through:

• Good faith negotiation (30 days)
• Mediation (if negotiation fails)
• Binding arbitration or court proceedings as applicable

10. Contact Information

For questions regarding these Terms & Conditions, please contact us at:

Disclaimer of Warranties

While we strive to provide accurate and reliable Services, we do not guarantee that our Services will always be uninterrupted, error-free, or completely secure. We are not liable for any third-party services, applications, or integrations used in connection with our Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions shall remain in full force and effect.